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Yootheme - Phocacart - pcuikit - Registration button missing in cart

Hi Guys,

We're on a Joomla 5 site, using Yootheme, Phocacat & pcuikit.

The issue i'm running in into is that in the cart menu item there is only a login displayed but no register / password forgotten. When I change the theme to cassiopea the options are visible. 

Is this something that is in PCuikit or Yootheme might override?

Cheers,

Peter

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Hi
   Please share the site credential details in our support ticket system to help us better understand and troubleshoot the issue. Thank you

For urgent help please create a support ticket extensions.joomlapro.com/support/tickets

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Sadly our subscription just ran out so can't make a ticket. The client only just started using their website, this issue only just came to light. Is there any leniency possible for this product?

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Hi
  Okay, no issues. Please share the site credentials under the confidential part of the thread so that we can check and give you with a better solution. Thank you

For urgent help please create a support ticket extensions.joomlapro.com/support/tickets

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Thanks! I've shared the details in the private message.

The issue slightly moved since client has requested for the guest checkout to be turned on. This makes it so that the registration button is visible but a different issue appeared.

We have set two shipping methods with an amount rule:
Free shipping from 50,-
Regular shipping up to 49.9999
 

The shipping method does not appear when below 50,-

In below image as guest/super admin the shipping method is missing.
 

When increasing the price in the cart over the 50,- limit the shipping option does show;
 
Last Edit:4 days 20 hours ago by webjongens
Last edit: 4 days 20 hours ago by webjongens.

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Hi
Thanks for the detailed explanation of the request. However, the site link where the issue was encountered is missing. Please add it for troubleshooting purposes.

For urgent help please create a support ticket extensions.joomlapro.com/support/tickets

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Added to this message!

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Hi
The site admin access is restricted with an htaccess username/password in addition to the Joomla admin credentials. Please check the given admin link again. Thanks

For urgent help please create a support ticket extensions.joomlapro.com/support/tickets

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This message contains secure information

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Hi
  We have resolved the issue with the shipping methods and amount rules on the cart page now it works correctly. For the latest fixes and features of the plugin, please consider subscribing to the product again. Thank you!
 

For urgent help please create a support ticket extensions.joomlapro.com/support/tickets
Last Edit:3 days 21 hours ago by joomlapro
Last edit: 3 days 21 hours ago by joomlapro.

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Great thank you very much. What was the issue?

I'll make sure to keep an eye on the updates and see if we can renew!

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I think there is something wrong in the calculation of phocacart. I figure this is caused by the discount, I've added the test-user details with the 20% discount in the private message part.
It seems when your cart price is higher, but the final price is lower you just get no shipping option.

Can you try using the test user and adding this product to the cart?
Toni badkamerwisser licht grijs
  • set it to 3 and update, you will see the regular shipping option.
  • set it to 5 and update you will see the free shipping option.
  • set it to 4 and update you get no shipping options.



 
Last Edit:3 days 20 hours ago by webjongens
Last edit: 3 days 20 hours ago by webjongens.

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   We have begun to investigate the issues you reported regarding the discount options for the user. We will keep you informed of our progress as soon as possible. Thank you

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