FAQ - WordPress & Joomla!® Extensions

We currently do not offer a 12-month subscription plan for individual plugins/extensions. Our subscription duration for individual plugins/extensions is 6 months but if you order two items of the same plugin/extension it will extend the 6 months to 12 months automatically. However, we do have a 12-month "Bundle" subscription option available, which includes access to all of our extensions/plugins. This bundle subscription provides you with an extended period of support and updates for all our products. If you are interested in comprehensive coverage for our entire range of extensions/plugins, we recommend considering the 12-month bundle subscription.

We appreciate your interest in providing feedback and feature requests for our extensions/plugins. To suggest improvements or share your ideas, we encourage you to utilize our dedicated forum or contact form. The forum can be accessed at https://extensions.joomlapro.com/forum/ where you can engage with our community and discuss your suggestions. Additionally, you can also submit your feedback and feature requests directly through our contact form available at https://extensions.joomlapro.com/contact. We value your input and look forward to hearing your ideas to enhance our products further.

We apologize for any inconvenience you may have experienced. If our plugin/extension has caused an issue on your website, we recommend creating a support ticket to report the problem. You can do this by visiting https://extensions.joomlapro.com/support/tickets. Our support team will prioritize your ticket and work diligently to address the issue as quickly as possible. We appreciate your patience and cooperation in resolving the matter, and we are committed to ensuring that your website operates smoothly with our products.

We welcome your extension/plugin ideas! To share your concept with us, please utilize either our forum or contact form. You can post your idea in the forum at https://extensions.joomlapro.com/forum/ or submit it through our contact form at https://extensions.joomlapro.com/contact. While we strive to be open to new ideas, please note that we cannot create an excessive number of extensions/plugins as it is crucial for us to maintain and ensure their quality and functionality. However, we are always interested in exploring innovative concepts and will carefully consider your suggestion. Thank you for sharing your idea with us!

Yes, for our plugins/extensions that are specifically built for YOOtheme Pro, you will need to purchase a subscription on yootheme.com. YOOtheme Pro is a powerful website builder and theme framework, and our extensions/plugins are designed to integrate seamlessly with it, providing additional functionality and customization options. By obtaining a subscription from yootheme.com, you can leverage the full potential of YOOtheme Pro along with our extensions/plugins to enhance your website-building experience. Please note that our other extensions/plugins may not require a YOOtheme Pro subscription and can be used independently with Joomla or WordPress.

Currently, we accept PayPal and Stripe as our primary payment methods. We also provide Electroneum Crypto Currency payments (read more about Electroneum) These options provide secure and convenient payment processing for our customers. Whether you prefer using your PayPal account or making a direct payment with a credit or debit card through Stripe, you can choose the payment method that suits you best. We strive to provide a seamless payment experience to ensure a smooth and hassle-free purchase of our extensions/plugins.

Absolutely! We understand the importance of exploring and evaluating our plugins/extensions before making a purchase. For your convenience, we provide demos for most of our plugins/extensions on both Joomla and WordPress platforms. You can access our Joomla demos at https://demo.joomlapro.com and our WordPress demos at https://demowp.joomlapro.com. These demos allow you to experience the functionality, features, and customization options firsthand, helping you make an informed decision. Additionally, we also provide comprehensive documentation that offers detailed instructions, usage guides, and troubleshooting tips for our plugins/extensions, ensuring a smooth and successful integration into your website.

Unfortunately, we do not offer trial or test versions of our plugins/extensions. Maintaining separate code bases for paid and trial versions can introduce complexities and potentially compromise the overall quality and support we provide. However, we encourage you to explore our demo sites, where you can experience the functionalities and features of our plugins/extensions firsthand. Additionally, our documentation provides comprehensive information about the features, configuration options, and usage guidelines, giving you a clear understanding of what to expect from our products. We strive to provide transparent and detailed resources to assist you in making an informed decision about your purchase.